Privacy
Last updated 12 November 2026
This explains what we collect, why, and what you can ask us to do about it. The short version: we only collect what you send us, we use it to reply and to make your design concept, and we don't sell it or use it for advertising. This website doesn't use cookies.
Who we are
Better Places Digital is the trading name of Ben Pollock, a sole trader from Antrim, Northern Ireland. He is the controller of the personal data described here, which means he decides how it's used and is responsible for looking after it.
You can contact us about anything on this page at hello@betterplaces.digital.
What we collect and why
| When you request a design concept | Your website address, your email, and, if you add them, your name and notes about your site. We use them to make the concept, send it to you and reply to you. Our lawful basis is taking steps you've asked for before any contract. |
|---|---|
| When you email us | Your email address, name and whatever you write. We use it to reply, and to do the work if you become a client. Our lawful basis is our legitimate interest in answering, or the contract once you're a client. |
| If we emailed you first | We found your business email address on your business's own website, and wrote to tell you about a fault we'd found on it. Our lawful basis is our legitimate interest in offering our services to businesses. Reply "no thanks" or "stop" and we won't write again. We keep your address on a do-not-contact list, only so that we don't. |
| When you visit this website | We count visits with Cloudflare Web Analytics, which doesn't use cookies or store anything on your device and doesn't build a profile of you. We see totals: pages viewed, countries, referring sites and device types. Our hosting also keeps short-lived server logs, including IP addresses, to keep the site secure. |
Who else handles it
We don't sell your details or share them with advertisers. A few providers handle data for us, under contract and only on our instructions:
- Hostinger: website hosting, including where concept requests are stored.
- Cloudflare: visit counts.
- Google: our email.
Some of these providers may process data outside the UK. Where they do, it's covered by UK adequacy regulations or the UK's approved contract clauses.
How long we keep it
- Concept requests and emails: 12 months from our last contact, unless you become a client.
- Client records: for as long as we work together, then six years for tax and accounting.
- Do-not-contact list: for as long as we contact businesses, so that we keep to it.
Your rights
You can ask us for a copy of what we hold about you, to correct it, to delete it, to stop or limit how we use it, or to object to it. Email hello@betterplaces.digital and we'll reply within a month, usually much sooner.
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If we change how we use your data, we'll update this page and the date at the top.